Return Policy

  Order Cancellation or Modification before Pick-up – Please contact your sales consultant

  All Other Return/Exchange – Please contact our return department at 1568 Montague Expy, San Jose, CA 95131

  • Most new, unopened merchandise can be returned within 90 days of purchase with a valid sales invoice(with KZ’s red stamp), some exclusions apply.

  • Refunds will be issued to the original form of payment. It may take 2-10 business days for refund to be shown on your account.

  • We reserve the right to charge a minimum 15% restocking fee depends on the condition of the merchandise returned.

  • We may only refund up to 100% of the value of merchandise that sold by KZ Kitchen. KZ will not be responsible for any labor incurred, time delayed, or merchandise bought from other company.

  • Special order or final sales items are not eligible for return or exchange.

  • Eligible return or exchange must in its original condition, items returned damaged, installed, cut or modified may not be eligible for return.

  • Items must be returned with all components and accessories for a full refund.

  • Return with missing or lost receipt will only be accepted if we are able to locate your invoice in our system using customer account name or Invoice number.

  • Photo ID will be needed to process refund.

 

  Cabinet Return Policy

  • Scratched or damaged cabinets due to customer negligence, improper handling or installation are not accepted for return or exchange. It is always customers or their authorized parties’ responsibility to inspect merchandise before departing our warehouse.

  • Cabinets with installation mark, screw holes, nail holes are not accepted for return unless it is a result of KZ’s mistake.

  • Modified cabinets, such as depth modification, roll-out or other add-on requested by customer, are not eligible fore returned or exchange.

 

  Stone Countertop Return Policy

  • Color, texture, vein variation may exist in all countertop stones due to their natural characteristic or production limit. Countertop stones return or exchange are only accepted prior to any cutting or fabrication done to it.

 

  Tile, Flooring, Mosaic Return policy

  • Tile, flooring and mosaic are only accepted in their unopened original packaging.

KZ Kitchen Cabinet & Stone Inc.

KZ provides kitchen and bathroom related products, mainly cabinets, counter tops and flooring, to the San Francisco bay area customers.

 

1560 Montague Expy. San Jose, CA 95131

(408)-433-2288

DESIGNERS
Cici
Marcus
Kevin
Angie
Stephanie
Selina
Wing
Hebe
034A8123_meitu_1_meitu_3
Scott
Nin
Ronnie
April
Cherry
Joyce
Cassie
James
Cici
Marcus
Kevin
Angie
Stephanie
Selina
Wing
Hebe
034A8123_meitu_1_meitu_3
Scott
Nin
Ronnie
April
Cherry
Joyce
Cassie
James
PRODUCTS

Cabinet

Counter top

Sink & Faucet

Laminate & Hardwood

Appliances

Tiles

COMMUNITY

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Blog

FAQ

© 2019 by KZ Kitchen Cabinet & Stone Inc.

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