Return Policy

Order cancellation or modification before pick-up - Please contact your sales representative for assistance.

For return/exchange inquiries - Please visit our return department at our San Jose location:

                                                  1568 Montague Expy, San Jose, CA 95131

  • Most new and unopened merchandise can be returned within 90 days of purchase with a valid sales invoice (with KZ's red stamp); some exclusions may apply.

  • Refunds will be issued by original form of payment. May take 2-10 business days for the refund to process.

  • We reserve the right to charge a minimum 15% restocking fee depending on the condition of the merchandise returned.

  • We may only refund up to 100% of the merchandise value sold by KZ Kitchen. KZ will not be responsible for any labor incurred, time delayed, or merchandise bought from another company.

  • Special order or final sales items are not eligible for return or exchange.

  • To be eligible for a refund or exchange, the item must be returned in its original condition. Items returned damaged, already installed, cut, or modified may not be considered eligible for return.

  • Items must be returned with all associated components and accessories for a full refund.

  • Returns with a missing or lost receipt will only be accepted if we are able to locate your invoice in our system, using customer account name or provided invoice number.

  • Photo ID must be presented to process a return.

 

Cabinet Return Policy

  • Scratched or damaged cabinets due to customer negligence and improper handling or installation are not accepted for return or exchange; responsibility to fully inspect merchandise before departing from our warehouses will fall on customers or their authorized parties.

  • Cabinets with installation marks, screw holes, or nail holes are not accepted for return unless it was a result from KZ's workmanship.

  • Modified cabinets, such as depth modification or add-ons requested by the customer, are not eligible for return or exchange.

 

Stone Countertop Return Policy

  • Color, texture, and vein variation may exist in all countertop stones due to their natural characteristic or production limits. Countertop stone return or exchange is accepted prior to any cutting or fabrication.

 

Flooring, Tiles, and Mosaics Return Policy

  • Flooring, tiles, and mosaics are only accepted in their unopened packaging.

Contact us at -  service@kzkitchen.com | (408) 433-2288

KZ Kitchen Cabinet & Stone Inc.

Founded in 2002, we provide high-quality home remodeling products to the San Francisco Bay Area. We specialize in cabinetry, stone countertops, tiles, wood flooring, bathroom products and building materials for kitchen and bathroom renovations.

 

1560 Montague Expy. San Jose, CA 95131

(408)-433-2288

DESIGNERS
Cici
Marcus
Kevin
Angie
Stephanie
Selina
Wing
Hebe
034A8123_meitu_1_meitu_3
Scott
Nin
Ronnie
Joyce
Cassie
James
Victor
Sophia
Cici
Marcus
Kevin
Angie
Stephanie
Selina
Wing
Hebe
034A8123_meitu_1_meitu_3
Scott
Nin
Ronnie
Joyce
Cassie
James
Victor
Sophia
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