Customer Service Representative
San Jose/ Milpitas/ Hayward Store
Type of Job
We are looking for an experienced Customer Service Representative to join our customer service team at KZ Kitchen. The ideal candidate must possess excellent communication and multitasking skills, a positive attitude, and a strong work ethic. This position allows for professional and personal growth through training, support, and mentorship as well as opportunities for advancement within the company. We have immediate open positions to start at our exciting cabinet and stone company.
Essential Duties and Responsibilities:
Answers incoming customer calls or emails regarding billing issues, product problems, service questions, and general client concerns
Maintaining a positive, empathetic and professional attitude toward clients
Solving customer issues to ensure satisfied customers and communicate with customers about store policies
Keeping records of interactions, transactions, comments, and complaints
Work with the management team to stay updated on product knowledge and be informed of any changes in company policies
Ability to multitask and handle general administrative work as it relates to the team when needed
Experience and Qualifications
Ability to answer a high volume of telephone calls, emails, and in-person inquiries
Must be able to project a professional demeanor and provide polite and courteous customer service
Prioritize the support issues, escalate them quickly and efficiently, follow-up on the resolution and give the customer regular updates
Must have a sense of urgency, efficiency, and ability to adapt and multi-task.
Possess strong knowledge of all current company policies and procedures
Flexibility and ability to adapt to change in the work environment
Must be proficient with Microsoft Office (MS Word, MS Excel)
Bilingual in Chinese is a plus
Paid time off
KZ Kitchen Cabinet & Stone was founded in 2002 with the opening of its first retail store in San Jose, California. After 18 years of development and improvement, we have grown into one of the biggest and leading kitchen and bath remodeling companies in the San Francisco bay area, and your true one-stop-shop.